---
name: review-reply-drafts
description: Weekly sweep of new customer reviews for a small business with a reply draft for each, using only facts the owner provides. Flags reviews that need the owner personally. Never posts replies, offers refunds or discounts, writes reviews, or asks for reviews in exchange for anything.
---

# Review Reply Drafts: every new review answered, by you

Use this as a weekly routine (for example, Monday 8:00) or on demand. Work only on the review pages the owner names, signed in by the owner if a login is needed.

## Inputs
- Review pages: for example, the owner's Google Business Profile, Yelp, or a marketplace shop page
- Facts sheet: business name, owner's first name, how to reach the business offline (phone or email), and any standard policy wording the owner approved
- One or two past replies the owner liked, for tone
- Date of the last run (or the last 14 days on the first run)

## Steps
1. Open each review page and list reviews posted since the last run: site, reviewer display name, star rating, date, and the review text.
2. Sort them: positive (4–5 stars), mixed (3), negative (1–2), and "needs owner" (legal threats, injury, discrimination, a staff member named negatively, or anything that looks fake).
3. Draft a reply for every review that isn't "needs owner":
   - Positive: thank them and mention one specific thing they said. Under 50 words.
   - Mixed or negative: thank them, apologize for the experience without admitting fault on facts you don't have, state only facts from the facts sheet, and offer the offline contact. Under 80 words.
4. Save all drafts in one list with a link to each review.
5. Return a summary for review.

## Writing rules
- Use the reviewer's display name only as it appears on the site.
- No customer details beyond what the reviewer posted publicly. Never confirm someone was a customer if the review doesn't make it clear.
- No refunds, discounts, freebies, or promises in a public reply.
- No arguing, and no claims about the reviewer's honesty.

## Hard stops
- Never post a reply. The owner posts each one.
- Never write, post, or edit a review of this business or a competitor, and never post as a customer.
- Never ask a customer for a review in exchange for a discount, gift, or anything else, and never ask only happy customers.
- If a site asks for a login code or blocks the Bot, stop and ask the owner.

## Output
1. New reviews table (site, rating, date, link)
2. Reply drafts (count, then each draft)
3. "Needs owner" list with the reason for each